This process will remove all data from your iPad and return it to factory settings. Ensure you have backed up any important data before continuing. Once this process is complete it cannot be reversed.

1. Sign out of iCloud and the iTunes & App Store.
   • If you're using iOS 10.3 or later, tap Settings > [your name]. Scroll down and tap Sign Out. Enter your Apple ID password and tap Turn Off.
   • If you're using iOS 10.2 or earlier, tap Settings > iCloud > Sign Out. Tap Sign Out again, then tap Delete from My [device] and enter your Apple ID password. Then go to Settings > iTunes & App Store > Apple ID > Sign Out.
2. Go back to Settings and tap General > Transfer or Reset [device] > Erase All Content and Settings. If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device].

Use "Erase All Content" and "Settings" to quickly and securely erase all settings, data, and apps, while maintaining the operating system currently installed. This guide is only for Monterey or later. Older versions of Mac OS must be reset from the boot menu. 

Use Erase All Content and Settings

This feature requires macOS Monterey or later on a Mac with Apple silicon or a Mac with the Apple T2 Security Chip. Learn what to do if you can't use Erase All Content and Settings.

 

macOS Ventura or later

1. From the Apple menu  in the corner of your screen, choose System Settings.
2. Click General in the sidebar.
3. Click Transfer or Reset on the right.
4. Click Erase All Content and Settings.

 

macOS Monterey

1. From the Apple menu in the corner of your screen, choose System Preferences.
2. From the System Preferences menu in the menu bar, choose Erase All Content and Settings. An erase assistant then opens. Follow the onscreen instructions to erase your Mac and restore it to factory settings. Before the erase begins, you will see a summary of all the settings, media, data, and other items that will be erased or turned off. 
3. When asked to sign in with your administrator credentials, enter the password that you use to log in to your Mac. 
4. You might be asked to enter your Apple ID password so that your Mac can sign out of Find My. 
5. You might be asked if you want to back up your Mac before resetting it. If you want to do that, you can open Time Machine and back up to an external storage device. 
6. Finally, you will be asked to click Erase All Content & Settings to confirm that you want to proceed.
7. Your Mac then restarts and briefly shows a black screen or progress bar.
8. If your Mac needs to reconnect to a Bluetooth accessory such as a keyboard or mouse, you might be asked to turn on the accessory. If the accessory doesn't connect within 30 seconds, turn the accessory off and back on. When reconnecting to a Bluetooth keyboard, you're asked to choose a language.
9. You might be asked to select a Wi-Fi network or attach a network cable. To select a Wi-Fi network, use the Wi-Fi menu in the upper-right corner of the screen.
10. Your Mac then activates.
11. Click Restart.

After your Mac restarts, a setup assistant guides you through the setup process, as if you're setting up your Mac for the first time.

 

Do not go through the setup process. Press and hold the power button on your Mac until it turns off.

1. Backup your files. If you don't have a current backup, you should back up your files to an external storage device.

2. Sign out of iTunes. (From the menu bar in iTunes, choose Account > Authorizations > Deauthorize This Computer. Enter your Apple ID and password and click Deauthorize.) If using macOS Catalina or later, you can skip this step.

3. Sign out of iCloud. When you follow these steps to sign out of iCloud, you're asked whether to keep a copy of your iCloud data on this Mac. It's faster to just keep a copy, because you will erase your Mac later. 

macOS Ventura or later:

• Choose Apple menu  > System Settings.
• Click your name (Apple ID) in the sidebar.
• On the right, scroll down and click Sign Out.

macOS Monterey, macOS Big Sur, or macOS Catalina:

• Choose Apple menu  > System Preferences.
• Click Apple ID.
• Select Overview in the sidebar.
• Click Sign Out.

Earlier versions of macOS:

• Choose Apple menu  > System Preferences.
• Click iCloud.
• Click Sign Out.

4. Sign out of iMessage

• Open the Messages app.
• From the menu bar in Messages, choose Messages > Settings (or Preferences).
• Click iMessage.
• Click Sign Out.

5. Unpair Bluetooth devices (optional)

If your Mac is paired with a Bluetooth keyboard, mouse, or other device that you plan to keep, you can unpair it. This optional step prevents accidental input when the Mac and device have separate owners but remain in Bluetooth range.

If you do this on a Mac that doesn't have a built-in keyboard or trackpad, you will need to plug in a USB keyboard and mouse to complete the remaining steps. 

• Choose Apple menu  > System Settings (or System Preferences).
• Click Bluetooth.
• Move your pointer over the device that you want to unpair, then click the Disconnect button or remove button (x) next to the device name.

6. Erase your Mac

• Start up from macOS Recovery: Turn on your Mac, then immediately press and hold these two keys until you see an Apple logo or other image: Command (⌘) and R. 

• If asked, select a user you know the password for, then enter their administrator password. 

• From the utilities window, select Disk Utility and click Continue.

• Select Macintosh HD in the sidebar of Disk Utility. 

• Click the Erase button in the toolbar, then enter the requested details:

  • Name: Macintosh HD

  • Format: APFS or Mac OS Extended (Journaled), as recommended by Disk Utility

• Click Erase Volume Group. If this button isn't shown, click Erase instead.

• If asked, enter your Apple ID.

  • If you previously used Disk Utility to add internal volumes other than Macintosh HD, erase them individually using the same process. 

• When done, quit Disk Utility to return to the utilities window.

7. Reinstall macOS

When you see a window with the option to reinstall macOS, your Mac has started up from Recovery.

• Select the option to reinstall macOS.*
• Click Continue, then follow the onscreen instructions.
  • If the installer asks to unlock your disk, enter the password that you use to log in to your Mac.
  • If the installer offers the choice between installing on Macintosh HD or Macintosh HD - Data, choose Macintosh HD.
  • If the installer doesn't see your disk, or it says that it can't install on your computer or volume, you might need to erase your disk first.
• Allow installation to complete without putting your Mac to sleep or closing its lid. Your Mac might restart and show a progress bar several times, and the screen might be empty for minutes at a time. 
• After reinstalling macOS, your Mac restarts to a setup assistant. Press Command-Q to shut down instead of continuing setup.

8. Reset NVRAM

If you're not using a Mac with Apple silicon, you're using an Intel-based Mac and you will need to reset the NVRAM.

• Shut down your Mac.
• Turn on your Mac, then immediately press and hold these four keys together: Option, Command, P, R.
• Release the keys after about 20 seconds, during which your Mac might appear to restart. For example, you might hear a startup sound more than once, or see the Apple logo more than once.
• After resetting NVRAM, your Mac restarts to a setup assistant. Press Command-Q to shut down instead of continuing setup.

 

How to turn off Find My on an iPhone, iPad or iPod touch

When you turn off Find My on your iPhone, iPad or iPod touch, Activation Lock is automatically turned off.

1. Go to Settings.
2. Tap Your Name.
3. Tap Find My.
4. Tap Find My iPad.
5. Turn off Find My iPad.

 

How to turn off Find My on a Mac

 

When you turn off Find My on your Mac, Activation Lock is automatically turned off.

 

On your Mac, do one of the following:

 

For macOS 13 or later:

1. Click the Apple menu
2. Click System Settings
3. Click Your Name
4. Click iCloud in the sidebar
5. Click Find My Mac
6. Click Turn Off

 

For macOS 12 or earlier:

1. Click the Apple menu
2. Click System Preferences
3. Click Apple ID
4. Click iCloud in the sidebar
5. Deselect Find My Mac

This process will remove all files and restore your PC to factory settings for your operating system.

 

Keep in mind that this process will:

 

Remove all files you have added

Remove all programs you have added

Remove all accounts such as email 

Remove all settings including passwords 

 

These processes cannot be reversed, please be certain you are ready to proceed as no data or customization will remain on this computer. 

 

These processes will not bypass Bitlocker as it is designed to prevent these tasks from being executed.

 

If you need to backup your computer and are unsure how please consult with a local PC specialist.

 

There are four methods to reset your Surface:

 

Factory Reset Surface with Local Reinstall

Use this if you are sending your pc in for repair.

 

Factory reset Surface with cloud download

Use this if you are resetting your pc and want to make sure all updates are fully installed.

 

Factory reset Surface from boot (BIOS)

Use this if you cannot get into Windows to perform a reset.

 

Factory reset Surface from USB

This method should only be performed by certified professionals if it is unable to be powered on. Please contact a local repair shop or Microsoft directly if the prior listed methods do not work.

 

Factory Reset Surface with Local Reinstall

1. Open Settings on Windows 11. (Click on the Windows Start Button, then click on Settings)
2. Click on System.
3. Click the Recovery tab.
4. Under the “Recovery options” section, click the Reset PC button in the “Reset this PC” setting.
5. Click the “Remove Everything” option.
6. Select the “Local reinstall” option to use the local image to reinstall Windows 11, removing everything on the computer.
7. Click the Next button.
8. Click the Reset button.
9. Once you complete the steps, the feature will reset Windows 11 using the locally available image, erasing everything on the hard drive, including files, settings, and apps.

 

Factory reset Surface with cloud download

1. Open Settings on Windows 11. (Click on the Windows Start Button, then click on Settings)
2. Click on System.
3. Click the Recovery tab.
4. Under the “Recovery options” section, click the Reset PC button in the “Reset this PC” setting.
5. Click the “Remove Everything” option.
6. Select the “Cloud download” option to download a fresh copy of Windows 11.
7. Click the Next button.
8. Click the Reset button.
9. After you complete the steps, a fresh image of the same version of Windows 11 installed on your computer will download and be used to reset the device, removing everything on the hard drive, including files, settings, and apps.

 

Factory reset Surface from boot (BIOS)

1. Start the computer.
2. Immediately after the Power-On Self-Test (POST), press the Power button again to shut down.
3. Repeat steps 1 and 2 twice, and in the third restart, the operating system should enter the Windows Recovery Environment (Windows RE).
4. Click the Advanced options button.
5. Click on Troubleshoot.
6. Click the “Reset this PC” option.
7. Select the “Remove everything” option to wipe out the hard drive and reinstall a fresh copy of Windows 11.
8. Click the “Just remove my files”. You can select the “Fully clean the drive” option but keep in mind that this can take significantly longer. This option ensures that all data is cleaned from the hard drive.
9. Select the “Cloud download” option to re-download Windows 11 if your computer is connected with a cable to the internet. If it is not you will have to use the local image, select the “Local reinstall” option.
10. Click the Reset button.

Once you complete the steps, the feature will reset the computer to default settings by removing everything and reinstalling a fresh copy of Windows 11. If you select the “Cloud download” option, the system will download the image that has the same version of Windows 11 already installed on the computer.

 

 

 

 

This process will remove all files and restore your PC to factory settings for your operating system.This method will also work with Windows 10. Follow the same steps while keeping in mind that options will say Windows 10. 

 

Keep in mind that this process will:

 

Remove all files you have added

Remove all programs you have added

Remove all accounts such as email 

Remove all settings including passwords

 

These processes cannot be reversed, please be certain you are ready to proceed as no data or customization will remain on this computer. 

 

These processes will not bypass Bitlocker as it is designed to prevent these tasks from being executed.

 

If you need to backup your computer and are unsure how please consult with a local PC specialist.

 

There are three methods to reset your PC:

 

Factory Reset Windows 11 with Local Reinstall

Use this if you are sending your pc in for repair.

 

Factory reset Windows 11 with cloud download

Use this if you are resetting your pc and want to make sure all updates are fully installed.

 

Factory reset Windows 11 from boot (BIOS)

Use this if you cannot get into Windows to perform a reset.

 

Factory Reset Windows 11 with Local Reinstall

1. Open Settings on Windows 11. (Click on the Windows Start Button, then click on Settings)
2. Click on System.
3. Click the Recovery tab.
4. Under the “Recovery options” section, click the Reset PC button in the “Reset this PC” setting.
5. Click the “Remove Everything” option.
6. Select the “Local reinstall” option to use the local image to reinstall Windows 11, removing everything on the computer.
7. Click the Next button.
8. Click the Reset button.
9. Once you complete the steps, the feature will reset Windows 11 using the locally available image, erasing everything on the hard drive, including files, settings, and apps.

 

Factory reset Windows 11 with cloud download

1. Open Settings on Windows 11. (Click on the Windows Start Button, then click on Settings)
2. Click on System.
3. Click the Recovery tab.
4. Under the “Recovery options” section, click the Reset PC button in the “Reset this PC” setting.
5. Click the “Remove Everything” option.
6. Select the “Cloud download” option to download a fresh copy of Windows 11.
7. Click the Next button.
8. Click the Reset button.
9. After you complete the steps, a fresh image of the same version of Windows 11 installed on your computer will download and be used to reset the device, removing everything on the hard drive, including files, settings, and apps.

 

Factory reset Windows 11 from boot (BIOS)

1. Start the computer.
2. Immediately after the Power-On Self-Test (POST), press the Power button again to shut down.
3. Repeat steps 1 and 2 twice, and in the third restart, the operating system should enter the Windows Recovery Environment (Windows RE).
4. Click the Advanced options button.
5. Click on Troubleshoot.
6. Click the “Reset this PC” option.
7. Select the “Remove everything” option to wipe out the hard drive and reinstall a fresh copy of Windows 11.
8. Click the “Just remove my files”. You can select the “Fully clean the drive” option but keep in mind that this can take significantly longer. This option ensures that all data is cleaned from the hard drive.
9. Select the “Cloud download” option to re-download Windows 11 if your computer is connected with a cable to the internet. If it is not you will have to use the local image, select the “Local reinstall” option.
10. Click the Reset button.

Once you complete the steps, the feature will reset the computer to default settings by removing everything and reinstalling a fresh copy of Windows 11. If you select the “Cloud download” option, the system will download the image that has the same version of Windows 11 already installed on the computer.

After you've reset your device, you should remove it from your Microsoft account. This will turn off the Find, Wipe and Lock remove capabilities from your device. 

1. Go to https://account.microsoft.com/devices, sign in, and find the device you want to remove.
2. Select Show details to see info for that device.
3. Under your device's name, select More actions > Remove.
4. Review your device details, select the box for I'm ready to remove this device, then select Remove.

You can then unlink the device from your Microsoft account so it doesn't affect your Microsoft Store device limit:

1. Sign in with your Microsoft account at https://account.microsoft.com/devices.
2. Find the device you want to remove and select Unlink.
3. Review your device details and select Unlink.

If you cannot restore your Lenovo using the built in Windows methods, you can restore it using the OneKey Recovery Partition

These processes cannot be reversed, please be certain you are ready to proceed as no data or customization will remain on this computer. 

 

These processes will not bypass Bitlocker as it is designed to prevent these tasks from being executed

 

To restore your Lenovo Laptop outside of Windows

1. In Windows (or power off PC), press the Novo button or double-click the OneKey Recovery icon to start the Lenovo OneKey Recovery System.
2. From the Novo Button Menu --> choose System Recovery. This menu may also be called the System Recovery Menu.
3. Select Restore from initial backup, then click Next.
4. Click Start.
5. Click Yes.
6. You will see a progress bar moving across your screen.
7. Once your computer reboots to the Setup screen for Windows the restore has been completed.

 

How to find the Novo button

The Novo button is usually located on the side or near the power button of the machine. The button is either a small button or pinhole with a backwards arrow icon next to it that resembles an upside down U. To press the button, use the tip of an unfolded paper clip (or similar object with a sharp tip) and gently press the Novo button.

 

On some models, the button is located on the right-side or left-side of the laptop.

 

Note: The Novo button may be located at different places on different models. If you cannot find the button, see the User Guide for more details. Go to Lenovo's official support website, and search to find your model's user guide.

 

Removing a device is immediate. To remove, perform the following:

1. Click on Devices or View device list.
2. Select the device you wish to remove.
3. Click on Remove Devices. This displays a confirmation message to confirm the device removal.
4. Click Remove to proceed.

The following actions are performed:

• Within the Lenovo Smart Lock portal (https://lenovosignin.absolute.com): The device is immediately removed from the list of devices.
• On the Device: The next time that device is online, it will automatically remove the installed Lenovo Smart Lock agent and all associated files.

To remove a device from your Lenovo Smart Lock account you need to log in to your Smart Lock app or portal.

 

From your system:

 

Select one of the following:

1. Visit the Lenovo Smart Lock portal at: https://lenovosignin.absolute.com.
2. Click on the Lenovo Smart Lock icon that is created on your desktop.

Lenovo Smart Lock portal (https://lenovosignin.absolute.com) appears.

1. Once the portal is open you will see a list of your protected devices.
2. Select the device you want to remove from your Smart Lock account.

Removing a device is immediate. To remove, perform the following:

1. Click on Remove Devices. This displays a confirmation message to confirm the device removal.
2. Click Remove to proceed.

The following actions are performed:

• Within the Lenovo Smart Lock portal (https://lenovosignin.absolute.com): The device is immediately removed from the list of devices.
• On the Device: The next time that device is online, it will automatically remove the installed Lenovo Smart Lock agent and all associated files.
• Reboot your device and make sure it is connected to the internet. Once the device has been reconnected to the internet it will remove the files and applications from your device. Keep in mind that Smart Lock does not show in Add/Remove programs.
• Ensure the device is no longer listed in the Lenovo Smart lock portal.
• If the device is still listed repeat the removal process.
• If it is still listed after two attempts please contact Lenovo Support.