Help & Support

You can file a service request for your item here.

Monthly Subscription iPhone customers can also contact Apple or an Apple Authorised Service Provider to request a refurbished device or screen replacement at support.apple.com

Please contact us for technical support:

For plans purchased at Appliances Online call 1800-953-596

For plans purchased at JB Hi-Fi call 1800-430-831

For plans purchases at The Good Guys call 1800-430-832

We’re here Monday to Friday (excluding national public holidays), 9:00am to 5.30pm (AET).

If you purchased a Fixed-term plan, you will need to contact the store you purchased your plan from to cancel your plan. If you purchased a Monthly Subscription plan, you can cancel by logging into your SquareTrade account and selecting Manage Plans and Cancel.

If you have a Mobile Extras plan, you will need to contact us and answer a couple of questions about the condition of your phone. You will be provided with a preliminary assessment and trade-in value. If you choose to proceed and complete the trade-in requirements, you will receive a trade-in credit, which you can put towards the purchase of your new mobile phone. If you would like to proceed with an assessment, please contact us.

For Mobile Extras plans purchased at JB Hi-Fi call us on 1800-430-831

For Mobile Extras plans purchased at The Good Guys call us on 1800-430-832

We’re here Monday to Saturday (excluding national public holidays), 9:00am to 5.30pm (AET) Melbourne time)

If your phone is accessible dial *#06# to receive your IMEI. Your IMEI number should display on the screen. For non-working devices, please call your telco. They can provide it to you.

Click here for instructions on how to back up and restore your device to its original factory settings

Please contact us to update your monthly subscription details:

For plans purchased at JB Hi-Fi call 1800-430-831

For plans purchases at The Good Guys call 1800-430-832

We’re here Monday to Saturday (excluding national public holidays), 9:00am to 5.30pm (AET).

Click here for instructions on how to Turn off Find My Device/ iCloud Lock Feature.